Remote customer adviser, facing AI.
Faster answers still leave a situation to understand.
Its place among occupations
187 of 1,584
From most to least exposed to software AI.
Most exposed1,584
Least exposed
This ranking compares tasks in occupation profiles. It does not predict job losses or describe your actual role.
The assessment
Explore possible uses of software AI, physical tasks and the role of human judgement. The index covers software AI only.
Software AI
Summarising a conversation or drafting a reply can help process a case. It does not confirm that the request has been understood and resolved.
Physical tasks
Human judgement and relationships
Listening, rephrasing and following through on commitments provide continuity in customer relationships.
These groups help you explore the occupation's tasks. They do not prove that a tool can perform them: working conditions, equipment and responsibilities also matter.
What will still make a difference
Beyond the index, these practical situations can help you reflect on what you bring to work and the skills you want to develop.
In the work itself
Understand the request
Rephrase the problem to distinguish its symptoms from what actually prevents the customer moving forward.
Follow through
Check the case’s progress rather than treating a sent reply as a solution.
Adapt the conversation
Choose clear language and a pace that suits the person on the phone.
In how you do it
Keep a critical eye
An upset customer needs more than polite wording. Consistent follow-up and realistic commitments build trust.
Connect the tool to context
In your role, notice when you need to understand the request. A useful response depends on available information and what you need to verify.
Tasks in detail
A preview of the occupation’s tasks, arranged in the three groups above. Expand the full list to see everything.
Software AI
Maintenir une veille informationnelle continue
Vérifier l'identité et les coordonnées de l'interlocuteur
Physical tasks
The robotics potential of these tasks has not been assessed. Their inclusion here does not mean a robot can perform them.
Human judgement and relationships
Adapter sa communication selon l'interlocuteur
Gérer les appels téléphoniques entrants et sortants
Identifier, traiter une demande client
An assessment alone is not enough to move forward
Jobiwan does not decide for you: your coach helps you connect this analysis with your experience, identify what sets you apart and test it in the real world.
Start with your reality
Your own situations, compared with the occupation’s assessment.
Identify what sets you apart
What matters to you, already a strength or something to develop, never a score.
Test it in the real world
A concrete first step chosen with your coach, followed by feedback a few days later.
A few days later
Your coach checks back to ask what that first step changed, in a conversation at your pace.
Jobiwan does more than give you an assessment of your occupation: it helps you understand what it means for you.
That is the occupation on paper. What about your daily work?
Compare concrete situations from your occupation with this assessment and discover what sets you apart.
Free, no account required.
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